Privacy Policy for Anchor-Mate

Who We Are

Anchor-Mate is an AI-powered social media automation and customer communication platform. Anchor-Mate helps businesses, creators, and teams manage content workflows, customer interactions, connected social media accounts, and automation features across supported platforms, including TikTok, Instagram, WhatsApp, Messenger, and other third-party services.

For the purposes of this Privacy Policy, "Anchor-Mate," "we," "us," and "our" refer to Anchor-Mate.

Information We Collect

We may collect personal data and service-related information when you use Anchor-Mate, create an account, connect a third-party platform, request a demo, contact us, use automation features, or interact with our website.

The information we may collect includes:

• Name
• Email address
• Phone number
• Business name
• Job title
• Account login details
• User profile information
• Connected social media account information
• OAuth tokens and authorization credentials
• Uploaded videos, images, files, captions, messages, prompts, and other content
• Customer communication data
• Conversation history
• Automation workflow data
• Usage logs
• Device and browser information
• IP address
• Cookies and similar tracking data
• Billing or payment-related information, where applicable
• Support requests and messages you send to us

We only collect information that is necessary to provide, secure, improve, and support Anchor-Mate.

Information Collected Through Connected Platforms

Anchor-Mate allows users to connect third-party accounts, including TikTok accounts, to access platform features. When you connect a third-party account, we may collect and process information authorized by you through that platform.

For TikTok integrations, Anchor-Mate may access and process the following information depending on the permissions you approve:

• TikTok user ID or open ID
• Display name
• Username
• Profile image or avatar
• Bio description
• Profile link
• Profile deep link
• Verification status
• Follower count
• Following count
• Likes count
• Video count
• Public video list
• Video information and publishing status
• Uploaded video files or video URLs used for publishing
• Authorization status and webhook events

Anchor-Mate only accesses TikTok data after you authorize the connection through TikTok's official authorization flow.

How We Use TikTok Data

Anchor-Mate uses TikTok data only to provide TikTok-related features inside the Anchor-Mate platform.

We may use TikTok data to:

• Allow users to log in or connect their TikTok account using TikTok Login Kit
• Display authorized TikTok profile information inside the Anchor-Mate dashboard
• Show account statistics and creator information
• Sync and display a user's TikTok video list inside the content library
• Upload videos as drafts to an authorized TikTok account
• Publish videos directly to an authorized TikTok account, where the user has granted permission
• Track publishing status updates
• Receive webhook events related to authorization, publishing, and integration status
• Troubleshoot TikTok integration issues
• Maintain platform security and prevent misuse

Anchor-Mate does not sell TikTok user data.

Anchor-Mate does not use TikTok data for unauthorized advertising, profiling, resale, or unrelated purposes.

Anchor-Mate does not share TikTok data with third parties except where necessary to provide the requested service, comply with legal obligations, protect our platform, or as otherwise described in this Privacy Policy.

TikTok Permissions Used by Anchor-Mate

Anchor-Mate may request the following TikTok permissions depending on the features used:

• user.info.basic: Used to access basic TikTok profile information, such as open ID, avatar, and display name.
• user.info.profile: Used to access profile-related information, such as bio description, profile link, profile deep link, and verification status.
• user.info.stats: Used to access account statistics, such as follower count, following count, likes count, and video count.
• video.list: Used to display and sync a user's public TikTok videos inside the Anchor-Mate content library.
• video.upload: Used to upload videos to TikTok as drafts for the authorized user.
• video.publish: Used to directly publish videos to an authorized TikTok account when the user has granted permission.
• Webhooks: Used to receive real-time updates related to publishing status, account authorization, and integration events.

User Content

User content may include videos, captions, scripts, images, files, messages, prompts, brand assets, automation inputs, replies, campaign materials, and other content uploaded or generated through Anchor-Mate.

You retain ownership of your content.

Anchor-Mate processes your content only to provide platform features, including automation, content management, AI generation, publishing workflows, customer communication, storage, preview, delivery, and support.

You are responsible for ensuring that your content complies with applicable laws, third-party rights, and the policies of any connected platform, including TikTok.

AI and Automation Data

Anchor-Mate may process prompts, instructions, messages, uploaded files, customer conversations, and other inputs to generate AI-assisted outputs.

AI-generated outputs may include captions, replies, scripts, content ideas, summaries, workflow results, customer responses, and automation recommendations.

We may use this data to:

• Generate requested AI outputs
• Run automation workflows
• Improve user experience
• Debug technical issues
• Maintain safety and abuse prevention
• Provide customer support

We do not guarantee that AI-generated outputs will always be accurate, complete, or appropriate. Users are responsible for reviewing AI-generated content before publishing, sending, or relying on it.

WhatsApp, Instagram, Messenger, and Other Communication Data

If you use Anchor-Mate to manage customer communication, we may process messages, sender details, recipient details, timestamps, media attachments, message status updates, and conversation history.

This data is used to:

• Send and receive messages
• Manage inboxes and conversations
• Automate replies
• Provide customer support workflows
• Track message delivery status
• Improve platform reliability
• Maintain security and prevent abuse

For WhatsApp Cloud API and similar services, messages may be temporarily processed by third-party platform providers according to their own terms and policies.

Account Information

When you create or access an Anchor-Mate account, we may collect account information such as your name, email address, phone number, company information, login method, connected accounts, subscription details, and user preferences.

We use account information to:

• Create and manage your account
• Authenticate users
• Provide access to the platform
• Manage subscriptions and billing
• Provide support
• Send service-related notices
• Protect against unauthorized access

Website and Usage Information

When you visit our website or use Anchor-Mate, we may automatically collect technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring URLs
• Login events
• Feature usage
• Error logs
• Performance data
• Approximate location based on IP address

We use this information to improve Anchor-Mate, monitor performance, detect security issues, prevent fraud, and understand how users interact with our website and services.

Cookies and Similar Technologies

Anchor-Mate may use cookies and similar technologies to operate the website, maintain user sessions, remember preferences, analyze usage, and improve performance.

Cookies may be session-based or persistent.

You can manage cookies through your browser settings. If you disable cookies, some parts of Anchor-Mate may not work correctly.

We may also use third-party analytics tools to understand website activity and improve our services.

How We Use Personal Data

Anchor-Mate may use personal data to:

• Provide and operate the platform
• Create and manage user accounts
• Connect and manage third-party integrations
• Enable TikTok Login Kit and TikTok publishing features
• Display authorized social media account data
• Process uploaded content
• Generate AI-assisted outputs
• Run automation workflows
• Send and receive messages
• Provide customer support
• Send service updates and administrative notices
• Process billing and payments
• Improve our website and services
• Monitor performance and reliability
• Detect abuse, fraud, and security threats
• Comply with legal obligations
• Enforce our Terms of Service

How We Share Information

Anchor-Mate does not sell personal data.

We may share personal data only in limited situations, including:

• With service providers who help us operate Anchor-Mate
• With cloud hosting, database, analytics, payment, email, communication, and technical infrastructure providers
• With connected third-party platforms when required to provide requested integrations
• With professional advisors, such as legal, accounting, or compliance consultants
• When required by law, regulation, court order, or lawful government request
• To protect the rights, safety, property, or security of Anchor-Mate, users, customers, or others
• In connection with a merger, acquisition, financing, restructuring, or sale of business assets

Service providers are only allowed to process personal data as needed to provide services to Anchor-Mate and must protect the data appropriately.

Third-Party Platforms

Anchor-Mate integrates with third-party platforms such as TikTok, Instagram, WhatsApp, Messenger, Google, Meta, and other services.

Your use of third-party platforms is also governed by their own privacy policies, terms, permissions, and settings.

Anchor-Mate is not responsible for the privacy practices, security, availability, or policy decisions of third-party platforms.

You should review the privacy policies of any third-party services you connect to Anchor-Mate.

Data Storage and Security

Anchor-Mate uses reasonable technical, administrative, and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure cloud hosting
• Access controls
• Authentication protections
• Encryption where appropriate
• Monitoring and logging
• Internal permission controls
• Security reviews
• Data backup and recovery practices

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

Data Retention

Anchor-Mate retains personal data only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

Retention periods may vary depending on the type of data and the reason it was collected.

Account data may be retained while your account is active.

Connected account data may be retained while the integration is active.

Messages and conversation data may be retained to provide inbox, automation, and support features.

Logs may be retained for security, debugging, and compliance purposes.

When data is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

Data Deletion

You may request deletion of your personal data by contacting us at [email protected].

You may also request deletion of your Anchor-Mate account and related data.

After receiving a deletion request, we will take reasonable steps to delete or anonymize personal data unless we need to retain certain information for legal, security, fraud prevention, billing, dispute resolution, or compliance reasons.

If you disconnect a TikTok account or other third-party account, Anchor-Mate will stop accessing new data from that account unless you reconnect it.

Disconnecting TikTok and Other Connected Accounts

Users may disconnect TikTok or other connected accounts through available account settings or by contacting Anchor-Mate.

When a connected account is disconnected:

• Anchor-Mate will stop using that account for new sync, upload, publishing, or automation actions
• OAuth access may be revoked or invalidated
• Some previously processed data may remain in Anchor-Mate records until deleted according to our retention policy or upon valid deletion request

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to complain to a data protection authority

To exercise your rights, contact us at [email protected].

We may ask for information to verify your identity before processing your request.

Marketing Communications

We may use your contact information to send updates, offers, product information, or service-related communications.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Even if you opt out of marketing communications, we may still send important service, security, billing, or account-related messages.

Children's Privacy

Anchor-Mate is not intended for children under the age of 16.

We do not knowingly collect personal data from children under 16. If we learn that a child has provided personal data without appropriate consent, we will take reasonable steps to delete that information.

International Data Transfers

Anchor-Mate may process and store data using cloud servers, service providers, or technical infrastructure located in different countries.

By using Anchor-Mate, you understand that your data may be processed outside your country of residence. We take reasonable steps to protect personal data when it is transferred or processed internationally.

Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing, Anchor-Mate may process personal data based on:

• Your consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Protection of rights, safety, and security

Consent may apply when you authorize third-party account access, connect TikTok, approve permissions, subscribe to communications, or use optional features.

Business Transfers

If Anchor-Mate is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction.

If this happens, we will take reasonable steps to ensure that personal data continues to be protected.

Compliance, Safety, and Enforcement

Anchor-Mate may process or disclose information when necessary to:

• Comply with laws, regulations, legal processes, or government requests
• Enforce our Terms of Service
• Investigate fraud, abuse, or security incidents
• Protect users, customers, Anchor-Mate, third-party platforms, or the public
• Prevent unauthorized access or misuse of our services

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will change the Effective Date above and post the updated version on our website.

Your continued use of Anchor-Mate after the updated Privacy Policy is posted means you accept the updated policy.